Customer Service
- Founded in 2012, specializing in Knotty Pine and has grown to manufacture their own prefinished and unfinished wood flooring.
- The business model is based on personalized service, aiming for 100% customer satisfaction.
- Our company's philosophy is "one house, one floor," which promotes solid wood floors as a long-term investment, in contrast to "single-use floor coverings" that require frequent replacement.
- The only online flooring retailer with an A+ BBB rating and over 50 direct reviews from homeowners.
75% of our business comes from customer referrals, which they credit to their strong customer relationships and commitment to taking care of each job, regardless of size.
"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."
Clint Kelly
"We love our floors and Heather was amazing during the entire process including helping us finish our floors.
M T Willington
"I had never heard of Caribbean Heart Pine and was not particularly interested but after a few emails, I got a sample. It was amazing and truly compared to some of the stuff I was being shown here as reclaimed.
Dave Clark
"Jason and Heather were great. From the ordering process to honoring every word they said or wrote, it was 100% A+."
Ret. Sg. Maj M Rosen
"Heather was fantastic, answering questions in a way that made sense to me, a normal person and not a wood pro."
Kaylee Hayes
"Thank you so much for getting us our floor. I never would have dreamed of buying a real wood floor online but Heather and her folks made it easy."
Oliver Eastman
"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."
Dex Verino